Student satisfaction with remote classes and teacher competencies in times of pandemic

Main Article Content

Lidia Luz Cruz-Neyra
Arturo Jaime Mendoza-Ramírez
Luis Salomón Merino-Berríos
Juan Zenón Gutiérrez-Gutiérrez

Abstract

The aim of the study was to investigate the relationship between satisfaction with educational services and teacher competencies in the remote learning context during the pandemic. A total of 291 students from the Faculty of Social Sciences and Humanities at a public university participated, providing informed consent. Two questionnaires were administered to assess satisfaction with the quality of educational services and the perception of teacher competencies in remote learning. Statistical analysis using the Spearman's Rho correlation coefficient revealed a significant association between student satisfaction and teacher competencies, with a correlation coefficient of 0.709 (p-value > 0.01). This association persisted when examining each dimension of educational quality in relation to teacher competencies. In conclusion, a significant positive association was found between satisfaction with educational services and teacher competencies, as perceived by students in a remote context, suggesting that student satisfaction is strongly influenced by the competencies of their teachers.

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How to Cite
Cruz-Neyra, L. L., Mendoza-Ramírez, A. J., Merino-Berríos, L. S., & Gutiérrez-Gutiérrez, J. Z. (2023). Student satisfaction with remote classes and teacher competencies in times of pandemic. INNOVA Reseach Journal, 8(3.1), 79–95. https://doi.org/10.33890/innova.v8.n3.1.2023.2376
Section
Education
Author Biographies

Lidia Luz Cruz-Neyra, Universidad Nacional de Educación Enrique Guzmán y Valle, Perú

Lidia Luz Cruz Neyra, Bióloga, con Doctorado en Ciencias de la Nutrición obtenido en la Universidad de Campinas, Sao Paulo, Brasil. Investigadora registrada y docente universitaria, en la categoría de Profesor Principal de la Universidad Nacional de Educación Enrique Guzmán y Valle, especialista en acreditación universitaria. Asesora de tesis. Las líneas de investigación en educación en calidad educativa y acreditación universitaria.

Arturo Jaime Mendoza-Ramírez, Universidad Nacional de Educación Enrique Guzmán y Valle, Perú

Arturo Jaime Mendoza Ramírez, Abogado y Educador, con Doctorado en Derecho y Ciencias Políticas de la Universidad Nacional Mayor de San Marcos, Lima, Perú. Investigador y Docente Universitario, en la categoría de Profesor Principal de la Universidad Nacional de Educación Enrique Guzmán y Valle, especialista en Filosofía Educativa y en Derecho Constitucional. Las líneas de investigación en educación en calidad educativa y acreditación universitaria.

Luis Salomón Merino-Berríos, Universidad Nacional de Educación Enrique Guzmán y Valle, Perú

Luis Salomón Merino Berríos, Licenciado en Administración, con Maestría en Gestión de Destinos Turísticos, obtenido en la Universidad Inca Garcilazo de la Vega, Lima, Perú. Investigador y  Docente universitario, en la categoría de Profesor Principal de la Universidad Nacional de Educación Enrique Guzmán y Valle, especialista en administración educativa y gestión, asesor de proyecto y tesis. Las líneas de investigación en calidad educativa, administración educativa. Es director de la escuela Profesional de Turismo, Hotelería y Gastronomía.

Juan Zenón Gutiérrez-Gutiérrez, Universidad Nacional de Educación Enrique Guzmán y Valle, Perú

Juan Zenón Gutiérrez Gutiérrez, Sociólogo, Magíster en Sociología de la Pontificia Universidad Católica del Perú. Docente visitante en UPLA, UNFV, UPCH, UNAC, UNDAC. Capacitador en Gestión en el Ministerio de Educación, Consultor y Asesor de Proyectos y Tesis. Investigador y Docente universitario, en la categoría de Profesor Principal de la Universidad Nacional de Educación Enrique Guzmán y Valle. Las líneas de investigación en ciencias sociales, educación.

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