Organizational commitment, job satisfaction, and their impact on employee performance
Article Sidebar
Main Article Content
Abstract
The objective of this article was to determine the impact of organizational commitment (CO) and job satisfaction (SL) on the job performance (DL) of workers, through a bibliographic review, analyzing, understanding and interpreting the information obtained from different articles. research, carried out in various labor, occupational and professional sectors. The study was aligned to the interpretive-hermeneutic paradigm, where the interrelationships of the constructs (CO, SL and DL) were described, analyzed, understood and interpreted. The research tends to a mixed approach (quantitative and qualitative), since the description, understanding and interpretation of the bibliographic review on the variables under study was carried out, through the use of bibliometrics. Regarding the methodology, the documentary research method was used. For the search and selection of scientific literature, Scopus was used as a bibliographic manager and bibliometrics for the study of scientific publications and whose unit of analysis is the scientific article. The results, based on a sample of 92 articles, during the last 19 years, that the number of published studies and citations has increased progressively. Additionally, the results reveal the positive impact of the CO and SL variables on the DL, in the same way, the mediation of the components of the commitment and satisfaction of the employees for the continuous improvement of their performance at work; This implies achievement of a positive reputation, prestige and organizational or business image, in short, organizational behavior with sustainable development.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
COPYRIGHT NOTICE
Authors who publish in the INNOVA Research Journal keeps copyright and guarantee the journal the right to be the first publication of the work under the Creative Commons License, Attribution-Non-Commercial 4.0 International (CC BY-NC 4.0). They can be copied, used, disseminated, transmitted and publicly exhibited, provided that: a) the authorship and original source of their publication (magazine, publisher, URL and DOI of the work) is cited; b) are not used for commercial purposes; c) the existence and specifications of this license of use are mentioned.
References
Ahmad, M. R., & Raja, R. (2021). Employee job satisfaction and business performance: The mediating role of organizational commitment. Vision, 25(2), 168-179. https://doi.org/10.1177/0972262920985949
Aldana Rivera, E. E., Tafur Castillo, J., y Leal Guerra, M. (2018). Compromiso organizacional como dinámica de las instituciones del Sector Salud en Barranquilla-Colombia. Revista Espacios, 39(11), 13-22. https://www.revistaespacios.com/a18v39n11/a18v39n11p13.pdf
Anastasiou, S. (2020). The significant effect of leadership and conflict management on job satisfaction. Academic Journal of Interdisciplinary Studies, 9(6), 9-17. https://doi.org/10.36941/ajis-2020-0107
Bautista Cuello, R., Cienfuegos Fructus, R., y Aquilar Panduro, J. D. (2020). El desempeño laboral desde una perspectiva teórica. Revista de Investigación Valor Agregado, 7(1), 54-60. https://doi.org/10.17162/riva.v7i1.1417
Blanch, J. M., Espuny, M. J., Gala, C., y Artiles, A. M. (2003). Teoría de las relaciones laborales. 1ª edición. https://doi.org/10.5565/rev/athenead/v1n4.100
Caceres Barrutia, L. E. (2021). Gestión humanista de la administración pública para el fomento de la inteligencia emocional. Business Innova Sciences, 2(1), 8-18. https://www.innovasciencesbusiness.org/index.php/ISB/article/view/28
Culibrk, J., Delic, M., Mitrovic, S., & Culibrk, D. (2018). Job satisfaction, organizational commitment and job involvement: the mediating role of job involvement. Front. Psychol. 9, 132. https://doi.org/10.3389/fpsyg.2018.00132
Chen, J., Chi-Kin Lee, J. (2022). Teacher resilience matters: a buffering and boosting effect between job driving factors and their well-being and job performance. Teachers and Teaching: theory and practice, 28(7), 890-907. https://doi.org/10.1080/13540602.2022.2116574
Eliyana, A., Ma'arif, S., & Muzakki. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144-150. https://doi.org/10.1016/j.iedeen.2019.05.001
Espinoza Sotomayor, R. (2009). El fayolismo y la organización contemporánea. Visión gerencial, (1), 53-62. https://www.redalyc.org/articulo.oa?id=465545880010
Estrada Araoz, E. G., y Gallegos Ramos, N. A. (2021). Satisfacción laboral y compromiso organizacional en docentes de la Amazonía peruana. Educação & Formação, 6(1), 6. https://doi.org/10.25053/redufor.v6i1.3854
Felizzola Cruz, Y. M., & Anzola Morales, O. L. (2017). Proposal of an organizational culture model for innovation. Cuadernos de Administración, 33(59), 20-31. https://doi.org/10.25100/cdea.v33i59.4477
Gad, S., Nazarova, T., Rzanova, S., & Makar, S. (2022). Social workers’ job satisfaction in public institutions. SA Journal of Human Resource Management, 20. https://doi.org/10.4102/sajhrm.v20i0.2127
Goetz, N., & Wald, A. (2022). Similar but different? The influence of job satisfaction, organizational commitment, and person-job fiton individual performance in the continuum between permanent and temporary organizations. International Journal of Project Management, 40(3), 251-261. https://doi.org/10.1016/j.ijproman.2022.03.001
Guirao Goris, S. J. A. (2015). Utilidad y tipos de revisión de literatura. Ene, 9(2). https://dx.doi.org/10.4321/S1988-348X2015000200002
Hazriyanto, & Ibrahim, B. (2019). The factor analysis of organizational commitment, job satisfaction and performance among lecturers in Batam. Journal of Technical Education and Training, 11(1), 151-158. https://penerbit.uthm.edu.my/ojs/index.php/JTET/article/download/3163/2131
Herrera, P. A., Sánchez, Y., y Sánchez, M. L. (2018). El efecto mediador de la satisfacción laboral en la relación entre la percepción de oportunidades de empleos alternativos y el compromiso organizacional. Un estudio de caso en una maquila tamaulipeca. Revista de El Colegio de San Luis, 8(16), 145-169. http://www.scielo.org.mx/scielo.php?pid=S1665-899X2018000200145&script=sci_arttext
Khan, U., Zhang, Y., & Salik, M. (2020). The financial performance of Korean manufacturing SMEs: Influence of human resources management. Journal of Asian Finance, Economics and Business, 7(8), 599-611. https://www.koreascience.or.kr/article/JAKO202026061031743.pdf
Kustiawan, U., Marpaung, P., Lestari, U. D., & Andiyana, E. (2022). The effect of affective organizational commitment, job satisfaction, and employee engagement on job happiness and job performance on manufacturing company in Indonesia. WSEAS Transactions on Business and Economics, 19(52), 573-591. https://www.wseas.com/journals/bae/2022/b045107-1473.pdf
Lameda, C., Suárez, L., Uzcátegui, R., Zambrano, C. (2015). Importancia de publicar artículos científicos desde las perspectivas individual, de las organizaciones y la sociedad. Revista Digital de Investigación y Postgrado, 5(4), 1. https://dialnet.unirioja.es/descarga/articulo/5329319.pdf
Minh Loan, L. T. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 10(14), 3307-3312. http://m.growingscience.com/msl/Vol10/msl_2020_185.pdf
Mora Romero, J. L., y Mariscal Rosado, Z. M. (2019). Correlación entre la satisfacción y desempeño laborales. Revista Dilemas Contemporáneos: Educación, Política y Valores. https://dilemascontemporaneoseducacionpoliticayvalores.com/index.php/dilemas/article/download/1307/123/
Nguyen, T. V. N., Do, T. Q., Dinh, C. H. (2020). Factors affecting employees’ organizational commitment in foreign direct investment enterprises. Journal of Asian Finance, Economics and Business, 7(10), 413-421. https://www.koreascience.or.kr/article/JAKO202029062616492.pdf
Orellana Salazar, R. M. (2021). Compromiso organizacional y satisfacción laboral en profesionales de salud de la Micro Red de Salud Chilca-2021. Universidad Nacional del Centro del Perú.
Otoum, R., Hassan, I. I., Ahmad, W. M. A.W., Al-Hussami, M., & Nawi, M. N. M. (2021). Mediating role of job satisfaction in the relationship between job performance and organizational commitment components: A study among nurses at one public university hospital in Malaysia. Malaysian Journal of Medicine and Health Sciences, 17(3), 197-204. https://medic.upm.edu.my/upload/dokumen/2021062815574528_MJMHS_1001.pdf
Pedraza Melo, N. A., González Cisneros, A. L. (2021). Capital humano, aprendizaje, satisfacción y compromiso en el desempeño de instituciones educativas. Revista Venezolana de Gerencia, 26(96), 1019-1040. https://scholar.archive.org/work/2vdoidx7gffxhi2rkiipgnfeb4/access/wayback/https://produccioncientificaluz.org/index.php/rvg/article/download/36870/39852/
Pedraza Melo, N. A. (2020). Satisfacción laboral y compromiso organizacional del capital humano en el desempeño en instituciones de educación superior. RIDE. Revista Iberoamericana para la Investigación y el Desarrollo Educativo, 10(20). http://www.scielo.org.mx/scielo.php?script=sci_arttext&pid=S2007-74672020000100105
Pulido-Garzón, A., Guerrero-Julio, M., y Celis-Patiño, Y. (2019). Impacto de las relaciones humanas en la competitividad de las asociaciones. Revista UIS Ingenierías, 18(1), 61-71. https://www.redalyc.org/journal/5537/553762463006/553762463006.pdf
Pujol-Cols, L. J., y Dabos, G. E. (2018). Satisfacción laboral: una revisión de la literatura acerca de sus principales determinantes. Estudios gerenciales, 34(146), 3-18. http://www.scielo.org.co/scielo.php?script=sci_arttext&pid=S0123-59232018000100003
Purwandini Sutarto, A., Wardaningsih, S., & Harisa Putri, W. (2022). Factors and challenges influencing work-related outcomes of the enforced work from home during the COVID-19 pandemic: Preliminary evidence from Indonesia. Global Business and Organizational Excellence, 41(5), 14-28. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9088544/
Qodariah, Akbar, M., Mauluddin, M. (2019). Effect of work engagement, job satisfaction, and organizational commitment to employee performance. International Journal of Recent Technology and Engineering, 8(2 Special Issue 4), 815-822. https://bit.ly/3jRp7Yi
Quispe Flores, R., y Paucar Sullca, S. (2020). Satisfacción laboral y compromiso organizacional de docentes en una universidad pública de Perú. Apuntes Universitarios. Revista de Investigación, 10(2), 64-83. https://www.redalyc.org/articulo.oa?id=467662252006
Qureshi, M. A., Qureshi, J. A., Thebo, J. A., Shaikh, G. M., Brohi, N. A., Qaiser, S. (2019). The nexus of employee’s commitment, job satisfaction, and job performance: An analysis of FMCG industries of Pakistan. Cogent Business & Management, 6(1). https://www.tandfonline.com/doi/pdf/10.1080/23311975.2019.1654189
Ratna Pudyaningsih, A., Dwiharto, J., Ghifary, M. T. (2020). The role of work satisfaction as a mediation leadership on employee performance. Management Science Letters, 10(16), 3735-3740. http://growingscience.com/msl/Vol10/msl_2020_263.pdf
Reissová, A., Papay, M. (2021). Relationship between employee engagement, job satisfaction and potential turnover. TEM Journal, 10(2), 847-852. http://dx.doi.org/10.18421/TEM102-44
Robbins, S., & Coulter, M. (2010). Administración. 10ª edición.
Rodríguez-Fernández, M., Herrera, J., & de las Heras-Rosas, C. (2021). Model of organizational commitment applied to health management systems. International Journal of Environmental Research and Public Health, 18(9). https://www.mdpi.com/1660-4601/18/9/4496/pdf
Romaní, F., Huamaní, C., y González-Alcaide, G. (2011). Estudios bibliométricos como línea de investigación en las ciencias biomédicas: una aproximación para el pregrado. Cimel Ciencia e Investigación Médica Estudiantil Latinoamericana, 16(1), 52-62. https://www.redalyc.org/pdf/717/71723602008.pdf
Sánchez Trujillo, M. G., y García Vargas, Ma. de L. (2017). Satisfacción laboral en los entornos de trabajo. Una exploración cualitativa para su estudio. Scientia Et Technica, 22(2), 161-166. https://www.redalyc.org/pdf/849/84953103007.pdf
Scholten, M., Correia, M. F., Esteves, T., & Gonçalves, S. P. (2022). No place for pointless jobs: how social responsibility impacts job performance. Sustainability, 14(19), 1-25. https://www.mdpi.com/2071-1050/14/19/12031/pdf
Shang, W., Zhang, G., & Wang, Y. (2022). Career calling and job satisfaction of ideological and political education teachers in China: The mediating role of occupational self-efficacy. Sustainability, 14(20), 1-9. https://www.mdpi.com/2071-1050/14/20/13066/pdf
Shrestha, M., & Bhattarai, P. C. (2022). Contribution of job satisfaction to organizational citizenship behavior: a survey of the school teachers of Nepal. Journal of School Administration Research and Development, 7(1), 36-49. https://www.ojed.org/index.php/JSARD/article/download/2165/1864
Soesanto, E., Yanto, A., Irani, N., Pranata, S., Rejeki, S., & Sasmito, P. (2022). Job satisfaction among primary health care nurses. International Journal of Public Health Science, 11(4), 1416-1423. http://doi.org/10.11591/ijphs.v11i4.21529
Subramanian, S., Billsberry, J., & Barrett, M. (2022). A bibliometric analysis of person-organization fit research: significant features and contemporary trends. Management Review Quarterly. https://link.springer.com/article/10.1007/s11301-022-00290-9
Thu, N. H., Loan, L. T. M., & Quynh, N. D. (2022). Employees’ job satisfaction, job performance and their relationship during the covid-19 pandemic in Vietnam. Организационная психология, 12(2), 38-55. https://cyberleninka.ru/article/n/employees-job-satisfaction-job-performance-and-their-relationship-during-the-covid-19-pandemic-in-vietnam
Topa, G., Aranda-Carmena, M. (2022). Job crafting in nursing: mediation between work engagement and job performance in a multisampling study. International Journal of Environmental Research and Public Health, 19(19). https://www.mdpi.com/1660-4601/19/19/12711/pdf
Varma, A., & Malhotra, G. (2022). Establishing the antecedents of accountant’s job satisfaction in an emerging market. Journal of Financial Reporting and Accounting, 20(1), 5-23. https://doi.org/10.1108/JFRA-03-2020-0052
Vizcaíno Cruz, I. S. (2020). Análisis de la satisfacción laboral y compromiso organizacional en una empresa pública de servicio hospitalario [Tesis para Psicólogo, Pontificia Universidad Católica del Ecuador]. https://repositorio.pucesa.edu.ec/bitstream/123456789/2947/1/77127.pdf
Wang, P., Wei, X., Hu, D., & Meng, F. (2022). Does leisure contribute to the improvement of individual job performance? A field tracking study based on the Chinese manufacturing industry. Sustainability, 14(11). https://www.mdpi.com/2071-1050/14/11/6594/pdf
Zambrano Farías, F., Valls Martínez, M. d. C., & Martín-Cervantes, P. A. (2021). Explanatory factors of business failure: literature review and global trends. Sustainability, 13(18), 10154. https://www.mdpi.com/2071-1050/13/18/10154/pdf
Zöllner, K., & Sulíková, R. (2021). Teleworking and its influence on job satisfaction. Journal of Human Resources Management Research. https://ibimapublishing.com/articles/JHRMR/2021/558863/558863.pdf