Proposal for a management model to reduce the desertion of students from a Higher Technical Institute of Communications in Peru

Abstract

During the year 2020, public and private technical institutes in Peru, had a significant increase in the dropout rate of their students, because of the impact of the COVID-19 pandemic, which is affecting the performance of its students and the continuation of their studies. This reality was caused by various factors: educational, psychological, economic, health, among others; that need to be resolved by the educational authorities, proposing effective solutions to reverse the problem of dropout. The objective of the research was to propose a management model that allows to reduce student dropouts in a higher technical communications institute. The study was proposed under a mixed, comprehensive and projective approach, which included as instruments a survey applied to 31 students and 4 interviews with collaborators of the institute: administrator, academic secretary, teachers and administrative assistant. The results of the main findings show that the institute needs to improve its academic and administrative service, as well as to develop the study programs appropriately. Likewise, the research identifies students with a low level of educational training and lack of interest in continuing their studies. It’s concluded that it is inescapable to apply an effective administrative and pedagogical management, implementing follow-up, monitoring and reinforcement activities for students, providing psychological support of competencies and improving the administrative management of the institution, in order to reduce the dropout rate of students from a higher technical communications institute in Peru.